Refund Policy

Return & No Refund Policy

At ZEPPERX, we strive to provide high-quality products and a great shopping experience. Please read our Return & No Refund Policy carefully before making a purchase.

1. No Refund Policy

All purchases made through ZEPPERX are final.

We do not offer refunds for any products once an order has been delivered.

Refunds will only be considered if required under applicable consumer protection laws.

2. 7-Day Return Policy

We accept returns within 7 days of the delivery date, provided the following conditions are met:

• The item is unused, unworn, and unwashed.

• All original tags and packaging are intact.

• The product is in its original condition.

• Proof of purchase (order number or invoice) is provided.

Returns requested after 7 days of delivery will not be accepted.

3. Non-Returnable Items

The following items cannot be returned:

• Products that have been worn, washed, or damaged by the customer.

• Products without original tags or packaging.

• Items marked as Final Sale or Non-Returnable.

• Gift cards or promotional items (if applicable).

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the product

• Photos of the package (if applicable)

After verification, we will arrange a replacement or another suitable resolution where applicable.

5. Return Process

To request a return:

1. Email us at [email protected] within 7 days of delivery.

2. Include your order number and the reason for the return.

3. Wait for return authorization before shipping the item.

4. Pack the item securely and send it to the return address provided by our support team.

Returns sent without prior approval may not be accepted.

6. Return Shipping

Unless the return is due to our error (such as receiving a wrong or defective item), customers are responsible for return shipping costs.

Original shipping charges, if any, are non-refundable.

7. Exchanges

Once your returned item passes inspection, we may offer:

• An exchange for the same product (subject to stock availability), or

• Store credit, if applicable.

Cash refunds will not be issued.

8. Contact Us

For any questions regarding returns, please contact us:

ZEPPERX

Email: [email protected]

Website: https://zepperx187.evoclabs.com/

We appreciate your support and thank you for shopping with ZEPPERX.